Shipping Policy
Overview
Fishing Fanatix Shop is committed to delivering your orders accurately, in good condition, and always on time. We partner with Courier Guy for all our shipping needs to ensure reliable and efficient delivery of your purchases.
1. Shipping Destinations
1.1 We currently ship only within South Africa.
2. Shipping Rates and Delivery Estimates
2.1 Shipping costs are calculated based on the weight and dimensions of your order and the delivery location. Shipping fees will be displayed at checkout before you complete your purchase.
2.2 Estimated delivery times vary depending on your location. Typically, orders are delivered within 5-7 business days. Delivery times are estimates and not guaranteed.
3. Order Processing Time
3.1 All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
3.2 If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
4. Shipment Confirmation and Order Tracking
4.1 You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Shipping Address
5.1 Please ensure that all shipping information is correct. If there are any errors or inaccuracies, please contact us immediately at [email protected].
5.2 Fishing Fanatix Shop is not responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect.
6. Damages
6.1 Fishing Fanatix Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Courier Guy to file a claim.
6.2 Please save all packaging materials and damaged goods before filing a claim.
7. International Shipping
7.1 At this time, we do not offer international shipping. We are working on expanding our shipping options to include international destinations in the near future.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us at [email protected].
