Returns Policy
Overview
At Fishing Fanatix Shop, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
1. Returns
1.1 You have 30 calendar days to return an item from the date you received it.
1.2 To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in the original packaging and accompanied by the receipt or proof of purchase.
2. Refunds
2.1 Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
2.2 If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
3. Shipping
3.1 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3.2 We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Exchanges
4.1 We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected] with details of the defect or damage.
5. Non-returnable items
5.1 Several types of goods are exempt from being returned. Non-returnable items include perishable goods such as food, flowers, newspapers, or magazines. We also do not accept returns for hazardous materials, flammable liquids, or gases.
5.2 Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
6. Sale items
6.1 Only regular priced items may be refunded. Sale items are non-refundable.
7. Contact Us
If you have any questions on how to return your item to us, please contact us at [email protected]
